Technical Support

Technical Support Notice We inform you that we offer service only for programs less than 3 years old. If you have a program purchased more than 3 years ago, we no longer offer service.

Technical Support Request

Name *

Email *

Company *

Address *

License Number *

This is a six-digit or seven-digit number. It is printed on the dongle label and you can find it in the software menu "Help" >> "About". It can be also found in the original CD supplied.

Date of Purchase *

Dealer you purchased from *

Program you are requesting help *

Essential (Cibercut, CiberPrint, Digiser...)

Version *

Essential to obtain support. It can be found under "Help" >> "About"

Cutter/Plotter/Printer Brand and Model *

Connection Type *

New Installation? *

Are you sending a design for us to review? *

If you send us a graphic design, please check that it is not more than 5 MB. Furthermore, if possible, use the original design, and much better if it's saved with our program.

Operating System *

Problem Description *

Please be as specific as possible.